Cancellation Policy

Cancellations 

All cancellations are subject to the agreement of Holidays in Croyde Ltd. Notice of cancellation must be received in writing/by email. 

If cancellation is agreed, Holidays in Croyde Ltd will advertise the dates made available. If the property is rebooked for the same value a full refund will be provided less the booking fee and a cancellation fee of £150. 

If the property is booked for a value less than the original booking price a refund of monies paid, less the booking fee, cancellation fee of £150 and the value of the difference between your booking and the new booking will be provided. 

If an alternative booking is not secured, all monies paid are non-refundable. 

If a refund is due or offered, this will be returned within 14 days from the date upon which written notification of cancellation was received. 

Amendments to your booking 

Amendments to your booking are permitted by mutual consent.   Any amendments requested such as a change in dates, or property, by the Guest will be subject to an administration charge of £150.

Where a booking amendment attracts an additional fee, this will be payable with the final balance payment, or immediately, if the final balance payment has already been paid. The amendment will only be considered confirmed upon written confirmation from Holidays in Croyde ltd. 

Where a booking amendment triggers a refund of monies this will be deducted from the final balance payment or repaid within 14 days of the amendment confirmation. 

Special Amendments Due to COVID 19 

If your booking cannot take place due to a Government enforced lock down national or tier related, you will be entitled to a full refund of the accommodation cost, any extras and security deposit.  Only the non-refundable booking fee is retained.

Please ensure that you have adequate holiday insurance in place to cover you in the case you become unwell or are required to isolate and are unable to travel. 

If you are unable to complete your booking due to illness or a requirement to isolate, we will do our best to find alternative dates for you to travel. If you must cancel your booking all monies paid will be non-refundable, unless the property can be re- let. 

  • If the property is rebooked for the same value a full refund will be provided less the booking fee. 
  • If the property is booked for a value less than the original booking price a refund of monies paid, less the booking fee, and the value of the difference between your booking and the new booking will be provided. 

Amendment and / or cancellation of Booking by us/the property owner

Failure to make any payments on time will result in termination of the contract. In such circumstances any monies received will be non-refundable. Holidays in Croyde Ltd reserves the right to claim the total cost of hiring the Holiday Accommodation if they are unable to re-let it for the relevant period.

Your booking has been accepted on the understanding that the holiday accommodation will be available for the dates stated. In the unlikely event that it is not available through events arising outside the control of the Owner/Holidays in Croyde Ltd (including, without limitation, damage or sale of the Holiday Accommodation) then the Owner or Holidays in Croyde Ltd may be forced to cancel the booking. You will be advised as early as possible and you will be offered suitable alternative accommodation or new dates.  Holidays in Croyde Ltd may choose to offer a refund of all monies paid by the Guest.  The Guest will not as a result have any further claims against HIC or the Owner.

Force Majeure 

If Holidays in Croyde Ltd or the Owner is prevented or delayed from complying with any obligations under these terms by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond Holidays in Croyde Ltd or an Owner's reasonable control, the inability or delay in performing those obligations will not be treated as a breach of the terms of these Booking Conditions. Examples of such events or circumstances include fire, flood and other acts of God, public health issues or other epidemic or pandemics, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

SURFING AT CROYDE

Croyde has been a hot spot for surfers for many years. The beach sits within a natural bay which produces good waves for surfing. The influence of the Gulf Stream creates a Maritime Climate which creates cooler summers, milder winters and a warmer sea, all ideal for surfing.  Complete beginners surf alongside UK national champions all year round, with Christmas day being no exception!

Surfing at Croyde

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  • Highly recommend this accommodation, everything was better than described, great location and everything you need nice little touches to make it home from home.

    Michelle, Driftwood, September 2020