Cancellation Policy

BOOKING AMENDMENTS

You may request a change to a Booking by contacting us. We cannot guarantee we can accommodate your request and whether any changes to the Booking are accepted will be decided by us or the Owner in our sole discretion.

If you request a change that results in a change to the Booking Price, we will notify you of the amended price in writing and will ask you to confirm your acceptance of the new price in writing.

If you do not wish to accept the amended price, the Booking shall remain as originally placed.

Any alterations to your Booking will be subject to an administration charge of £50 (including VAT).

YOUR RIGHTS TO CANCEL AND OUR REFUND POLICY

If you change your mind and would like to cancel your Booking before the Arrival Date please contact us in writing by email or letter with a copy of your Booking Confirmation as soon as possible and we will confirm the cancellation in writing.

If you booked directly with the us and cancel a Booking up to the Departure Date of the Booking:

The Booking Fee paid when you made the Booking will be non-refundable.

We will attempt to re-let the Property for the period of the cancelled Booking and may provide a full or partial refund of the Booking Deposit.

• In respect of a Property which is re-let for the same value as the original Booking Price, a full refund will be provided less the Booking Fee and a Cancellation Fee.
• In respect of a Property which is re-let for a value less than the original Booking Price, a refund of monies paid, less the Booking Fee, Cancellation Fee and the value of the difference between your Booking and the new booking will be provided.
• In respect of a Property which is not re-let, all monies paid are non-refundable.

We strongly recommend that you take out holiday insurance which includes holiday cancellation.

Where you have cancelled a Booking because of our failure to comply with these Terms you do not have to make any payment to us and we will refund any payments already made.

Once you have accessed the Property or the Arrival Date has passed (whichever is earlier), you may only cancel the contract for Stay by giving us written notice if we:

• break this contract in any material way;
• go into liquidation or a receiver or an administrator is appointed;
• change these Terms under clause 4 and you elect to cancel the contract; or
• are affected by an Event Outside our Control.

If you depart voluntarily from the Property before the Departure Date, no refund shall be given in respect of the any period when you do not occupy the Property.

OUR RIGHTS TO CANCEL AND OUR REFUND POLICY

We or the Owner may have to cancel a Booking before the Arrival Date, due to an Event Outside our Control, the unavailability of the Property or the unavailability of key personnel or key materials without which we cannot provide the Stay. We will promptly contact you if this happens.

We will, if possible and as soon as reasonably practicable, offer you:

• alternative accommodation of a similar type, standard, location and price if available;
• different dates for the same Property; or
• a full refund.

As an alternative property is likely to be owned by a different Owner, the advertised cost of the alternative property will be payable by you. If the cost is lower and you have already paid the full amount for the Stay, you will receive a refund of the price difference. If you do not wish to accept the alternative property or another property is not available, you will receive a full refund of all monies paid to us, but you will have no further claims against us or the Owner.

We may cancel the contract for the Booking at any time with immediate effect by giving you written notice if you:

• do not pay us when you are supposed to; or
• break the contract in any other material way.